1. What payment methods are accepted on your website?
We accept payments exclusively through credit cards, Google Pay, and Apple Pay, ensuring secure transactions.
2. How do I update my billing and account information?
It is your responsibility to keep your billing and account information, such as email addresses and credit card details, accurate and up to date.
3. Can I cancel or modify my order after placing it?
Yes, you can request a cancellation or modification within 24 hours of placing the order. After this period, changes may not be possible.
4. How is my personal information collected and used?
We collect personal information like your device details and purchase information to process orders and improve user experience. For more details, see our Privacy Policy.
5. What is the process for returning an item?
To return an item, you must initiate the return within 14 days of delivery. The product must be in like-new condition, and return shipping costs may apply.
6. How long will it take to receive my order?
Orders are processed within 1-3 business days and typically take 3-6 days for delivery within the United Kingdom.
7. What should I do if my order hasn’t arrived?
If your order has not arrived within 15 days, please allow for an additional 5 days. After 20 days, if the order is still missing, we will issue a full refund.
8. How do you handle defective or broken products?
If a product is defective or fails within 14 days of arrival, we will provide a free replacement or full refund after verification.